1. Contact your financial planner and tell your financial planner about your complaint

2. If your complaint is not satisfactorily resolved within seven business days, please lodge your complaint in writing addressed to:

The Complaints Manager
Intellichoice Financial Planning
PO Box 232 Wilston QLD 4051

We will endeavour to resolve your complaint quickly and fairly.

3. If the complaint cannot be resolved to your satisfaction within 45 days of your complaint, you have the right to refer the matter to the relevant complaints body. They can be contacted as follows:

All financial products (excluding General Insurance)

Financial Industry Complaints Service
PO Box 579
Collins Street West
Melbourne, Victoria 8007
Telephone: 1300 780 808

Please download a FICS Complaint Form from www.fics.asn.au and complete it according to the instructions and the information outlined in the document Important Information About Lodging a Complaint.

Insurance Ombudsman Service Ltd.
PO Box 561
Collins Street West
Melbourne, Victoria 8007
Telephone: 1300 780 808

4. The Australian Securities & Investments Commission (ASIC) also has a freecall Infoline on 1300 300 630.